Refund Policy

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Effective Date: October 2025
Company: Based Data Limited

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1. Overview

 

BASED provides professional AI and data services tailored to each client. Due to the nature of our work, we do not offer refunds once a project has commenced or deliverables have been provided.

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2. Deposits and Payments

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• Deposits (if required) secure your project schedule and are non-refundable.

• Full payment is due as per the invoice terms.

• Failure to pay may result in suspension or cancellation of services.

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3. Exceptions

 

Refunds may be granted only at our sole discretion in cases of:

• Duplicate payment;

• Cancellation before work begins; or

• Statutory rights under the Consumer Guarantees Act 1993 (NZ) or other applicable law.

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4. Client Satisfaction

 

We aim to maintain clear communication and transparency at all stages. If you have concerns about deliverables, please contact theo@baseddata.co.nz so we can review and resolve the matter.

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5. Changes

 

This Refund Policy may be updated periodically. The latest version will always be available on our website.